Retail is in a state of profound transformation, with consumers significantly changing what they buy and how they shop. At the same time, there’s a rise of unparalleled technological innovations spanning contactless shopping, AI, robotics, and big data, just to name a few. Join Charles de Brabant, Executive Director, Bensadoun School of Retail Management at McGill University in Montreal, as he separates the hype from what convenience operators really need to focus on to thrive in this new and exciting world. He will share new learnings from the Retail Innovation Lab in partnership with Alimentation Couche Tard–an actual convenience store equipped with state-of-the-art technology that, among other things, looks at consumer behaviour–as well as strategies for implementing technology in a relevant way, optimizing store layout, and building effective omni-channel operations. Whether you operate a multi-national chain, regional banner or one store, de Brabant will deliver practical insights to inform and optimize your business.