Norm Hower is VP and general manager of 7-Eleven Canada, Inc. He is responsible for 7-Eleven’s 630+ company operated retail store operations in Canada, as well as developing, maintaining and implementing strategic and tactical plans supporting store growth and overall profitability for the country—annual fuel and merchandise sales are $3.3 billion. Norm has been with 7-Eleven for more than 16 years and has held positions in logistics, merchandising, information systems and operations. From 2013 to 2019, Norm was zone VP & general manager for Greater Los Angeles, where he was responsible for 1,003 7-Eleven Stores, generating US$2.4 billion annually in merchandise and fuel sales. Previously, he was senior director, operations of Northern California and Northern Nevada. Norm lives in the Vancouver area with his family.